Industries Served: Insurance

Distinguished Insurance Agency Program

In today’s highly competitive insurance market, carriers and their agents must find unique and meaningful ways to differentiate themselves. To support these organizations in their local markets, J.D. Power and Associates offers the Distinguished Insurance Agency Program.

This distinction program provides insurance carriers with the opportunity to measure and compare how well their agencies deliver customer satisfaction against established national service performance benchmarks. Organizations that meet or exceed qualifying criteria—established by J.D. Power and Associates benchmark research— are eligible for recognition as distinguished insurance agencies that deliver excellent service.

Recognition by J.D. Power and Associates sends a clear and unequivocal message to consumers that your company has agencies that rank among the best in providing outstanding service and are focused on providing industry-leading levels of customer satisfaction.

This program helps consumers make informed choices by identifying those agencies with proven service practices that are aligned with customer needs. Further, the program puts a spotlight on agencies to both help them attract more customers and acknowledge their staff for their dedication and hard work in the pursuit of delighting customers.

To see a current list of distinguished insurance agencies please visit our Consumer site.
Currently Certified Distinguished Insurance Agencies

Call Center Certification

The J.D. Power and Associates Call Center Certification Program provides an advantage for call centers seeking to distinguish themselves in a highly competitive marketplace. Successful completion of a four-phase process results in an award that recognizes the call center as meeting or exceeding national benchmarks and the opportunity to share recognition with employees and customers. The program supports call centers in their efforts to improve customer satisfaction, increase operational efficiency, attract clients, and develop best practices that are in alignment with customer needs.

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Call Center Assessment

The J.D. Power and Associates Call Center Assessment is a systematic approach to understanding customer needs and expectations and comparing them against support mechanisms in place for the organization to succeed.

The assessment outlines the extent to which the internal operations are designed to deliver customer satisfaction. It rates your call center's performance in operational effectiveness and customer satisfaction while providing a high-level quantification of the value (ROI) that could be achieved with addressing the opportunities.

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Direct Action Simulator Workshop

In this hyper-competitive insurance marketplace where time, financial and human resources are so limited, true competitive advantage can only be achieved by investing those scarce resources into activities that will increase customer satisfaction and positively affect the bottom line. The workshop is a facilitated two-day session with our expert consultants and your executives that utilizes our proprietary Direct Action Simulator to identify and rank the greatest areas of opportunity for your organization, that if improved will drive improved customer satisfaction, retention and revenue.

For more information please contact Mark Miller at 214-789-4024 or at mark.miller@jdpa.com.
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Voice of the Customer Online Learning

The Voice of the Customer On-Line Learning curriculum from J.D. Power and Associates quickly and easily communicates our independent benchmarking study results to anyone in your organization who has a role in satisfying customers. Three on-line learning courses totaling 90 minutes in length give employees the opportunity to discover, interpret, and apply valuable information from our study.

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Total Logic Valuation

Produced in collaboration with Mitchell International, this solution combines the legacy of Mitchell’s superior claims processing solutions with J.D. Power’s statistically-driven data analysis and superior pricing capabilities. The result is a smart solution that generates fair, market driven values for loss vehicles.

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Service Consistency

Service Consistency is an approach that allows organizations to systematically incorporate best practices and customer feedback into all levels of the organization. The J.D. Power and Associates team will work alongside your internal teams to transfer the firm’s cross-industry knowledge and our continuous improvement systems to enable the consistent delivery of a world-class customer experience. This process moves an organization from delivering an inconsistent customer experience at the tactical level to systematic excellence at the operational level, and finally to organizational excellence at the strategic level, creating a sustainable competitive advantage.

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