shadow shadow shadow
The McGraw-Hill Companies
J.D. Power and Associates
 
 
Turning Information into Action
Industries Served: Healthcare

Industries Served: Healthcare

Home > Healthcare > Pharmacy

Pharmacy

The healthcare practice of J.D. Power and Associates offers retail and mail order pharmacy organizations independent, objective syndicated and proprietary research delivering:

  • Insightful marketing intelligence on customer perceptions of satisfaction with their retail and mail order prescription experience including the role of; non-pharmacist staff, convenience and location, cost competitiveness, medication availability and information, pharmacist, remote ordering, delivery and customer service.
  • Beyond satisfaction the study provides an understanding of the impact of brand image and loyalty propensity on Customer Commitment.
  • Actionable information to develop effective marketing strategies and business solutions.

To inquire about J.D. Power and Associates pharmacy research, click here.

Download Brochure (pdf)

View Press Release

View Pharmacy Ratings

 Turning Information into Action

What does J.D. Power and Associates do?

J.D. Power and Associates:

• Conducts research and offers consulting and performance improvement services that are used by a variety of industries to improve product quality and customer satisfaction.

• Bases research solely on responses from millions of consumers and business customers worldwide.

• Conducts the research and publicly announces the results.

• Offers analysis based on consumer feedback to product and service providers to help them improve their businesses.

• Does not publish or incorporate the opinions of J.D. Power and Associates in rankings.

• Presents nationally syndicated studies that serve as industry benchmarks for measuring and tracking quality and customer satisfaction.
   
© 2009 J.D. Power and Associates, The McGraw-Hill Companies, Inc. All Rights Reserved.
Legal Notices | Privacy Notice | Report Piracy
shadow shadow shadow