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Benchmarking Studies
Independent Benchmarking Studies
J.D. Power and Associates independent benchmarking banking studies are based on an industry assessment via surveys sent to thousands of customers who obtain home loans and receive mortgage services. J.D. Power independently funds and conducts industry- wide assessments of banks annually and publicly announces highlights and findings through its Consumer Center Web site and the media. The detailed studies are offered to companies to help them:
- Establish benchmarks for quality and customer satisfaction
- Understand their strengths and weaknesses and those of their competitors
- Identify specific tactics to improve quality and customer satisfaction
All Financial Services studies are available through J.D. Power Compass.™ This online method of delivery allows easy navigation through data and reports providing a number features and benefits including:
- Web portal delivery for easy accessibility 24/7
- Detailed data and robust tools giving users the control to conduct provider-to-provider and provider-to-industry comparisons down to the finest details of performance
- Gap point analysis that graphically displays the positive or negative gap on key driver performance between any two providers of choice profiled in the study
- Ability to capture your analyses for download into common applications such as Excel and PowerPoint
- A number of reports presenting key findings, industry trending, and connections; reports are in PDF format, downloadable and printable
- Access to a complete, downloadable dataset that includes all information collected in the study
Primary Mortgage Origination Study
The J.D. Power and Associates 2008 Primary Mortgage Origination Study
SM provides information that helps lenders understand the drivers of customer satisfaction in the mortgage origination process. This study profiles mortgage lenders profiling the dominant factors that impact customer satisfaction and behavior among consumers who originated their loan in the last nine months.
2008 Primary Mortgage Origination Study Brochure (pdf)
Primary Mortgage Servicer Study
The J.D. Power and Associates 2008 Primary Mortgage Servicer Study
SM measures a customer’s commitment to their primary home mortgage service provider. This study profiles over 50 of the largest lenders in the United States. The study explores the drivers of customer loyalty and referrals for additional products and services offered by mortgage servicing companies or their related entities.
2008 Primary Mortgage Servicer Study Brochure (pdf)
Home Equity Line of Credit/Loan Origination Study
The J.D. Power and Associates 2008 Home Equity Line of Credit/Loan Origination Study
SM provides critical benchmarking information for leading lenders of second mortgages and lines of credit. This study identifies the dominant factors that impact customer satisfaction and behavior among customers who were funded within the last 12 months.
2008 Home Equity Line/Loan Origination Study Brochure (pdf)
Home Equity Line of Credit/Loan Servicer Study
The J.D. Power and Associates 2008 Home Equity Line of Credit/Loan Servicer Study
SM measures customer satisfaction related to the servicing of second mortgages and lines of credit. This study profiles the largest lenders who collectively represent the majority of all loans of this type serviced in the United States. The study explores the drivers of customer loyalty and referrals for additional products and services offered by home equity servicing companies or their related entities.
2007 Home Equity Line/Loan Servicer Study Brochure (pdf)