Spotlight
An Australian Perspective
J.D. Power and Associates Australian operation, established in 1991, conducts quality and customer satisfaction research and provides consulting and training services in the automotive, telecommunications, health and finance industries. The office, also serving New Zealand, provides a variety of syndicated (industry-wide) studies, client-specific proprietary research, consulting and training as well as advertising and brand equity research and brand tracking services.
J.D. Power and Associates provides clients with an understanding of the factors that influence perceptions of quality and customer satisfaction throughout the region. The firm's studies allow companies to make informed strategic decisions and tailor products to address consumer needs in markets around the world.